Return Policy

1. Overview

At McDaniel & Sons Resell LLC, we are committed to providing quality products and customer satisfaction. Our return policy outlines the conditions under which returns and refunds will be accepted.

2. Eligibility for Returns

  • Time Frame: Customers have 14 days from the date of delivery to request a return.
  • Condition: Items must be returned in the same condition in which they were received. Products should be unused, unaltered, and with any original tags or packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

  • Final Sale Items: Items marked as "Final Sale" or "As-Is" are not eligible for return or refund.
  • Perishable Goods: Perishable goods, such as food or items with limited shelf life, cannot be returned.
  • Opened Items: Products that have been opened or used are not eligible for return, except in cases of manufacturer defects.

4. Return Process

  • Initiating a Return: To initiate a return, contact our customer service team at [your email] with your order number, item(s) to be returned, and the reason for the return.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance.
  • Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your return.

5. Refunds

  • Processing Time: If approved, refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
  • Partial Refunds: Partial refunds may be granted for items that are returned in a damaged condition or missing parts for reasons not due to our error.
  • Restocking Fee: A restocking fee of up to 15% may apply to certain returns, depending on the condition of the returned item.

6. Exchanges

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery for an exchange or refund. We will cover the cost of return shipping and the replacement item.
  • Availability: Exchanges are subject to product availability. If the item is not available, a refund will be issued.

7. Cancellations

  • Order Cancellations: Orders can be canceled within 24 hours of purchase for a full refund. After this period, orders cannot be canceled if they have already been shipped.

8. Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team at [your contact information].